Keeping a Consulting Business Online When It Matters Most
When ABC Paradigms experienced website downtime, Akham resolved it fast — and built a support relationship that has held firm ever since.
Downtime Hurts Credibility. Speed of Resolution Builds It Back.
ABC Paradigms — a consulting firm directed by Sushmita Saha — came to Akham after experiencing recurring downtime with their previous hosting provider. Every incident meant explaining the problem from scratch to a different support agent, losing hours of productivity.
The requirement was clear: a provider who would answer quickly, know the account history, and fix the problem without hand-holding. A single point of contact, not a ticket queue.
— Sushmita Saha, Director, ABC Paradigms
Migration, Stabilisation & Ongoing Support
Zero-Downtime Migration
Migrated all files, databases, and email accounts to Akham's SSD hosting infrastructure without any service interruption to the live website.
SSL & Security Hardening
Installed a free Let's Encrypt SSL, configured HSTS headers, and implemented security hardening to prevent the class of issues experienced previously.
Daily Automated Backups
30-day backup retention set up on day one — so any future issue can be rolled back in minutes rather than hours.
Direct WhatsApp Support
No ticketing system. Sushmita WhatsApps directly when something needs attention and gets a response — not a bot acknowledgement.
Downtime Became a Non-Issue
Since migrating to Akham hosting, ABC Paradigms has experienced 99.9% uptime. On the rare occasions that an issue occurs — a DNS change needed, an email configuration adjustment — it is resolved the same day through a direct WhatsApp conversation with the same person who knows the account.
This is the model Akham operates on for every hosting client: one contact, full context, fast resolution.
Other Client Results
Tired of Unreliable Hosting and Slow Support?
Migrate to Akham hosting — free migration, single point of contact, same-day support.